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Returns & Refunds

We do not accept returns or make exchanges under any circumstances. No exceptions. All of our products are handcrafted and made-to-order and therefore, we do not accept returns, issue refunds or credits. We do not exchange our products or give refunds if a hair or body product scent* is not to your liking or if there are variations in color and texture. If you are unsure of a particular scent, please order the small size first before purchasing a large size. Packages returned to us will be discarded and cannot be returned to the customer. A refund will NOT be issued.

Hygienic concerns render us unable to resell returned merchandise. We have chosen to keep our pricing reasonable, include a free sample with every order, supply Goodie Bags and Samples Packs to test our hair and body products, and offer frequent sales and discounts to you so it doesn't take a large investment to try our products.

Our eGift Certificates are for FINAL SALE and are not eligible for refunds, returns or exchanges.

If you have any questions about your order, please contact us within 24 hours of receiving your order so we can provide you with the best customer service solution possible.

*If you are allergic to fragrances, have a super sensitivity sense of smell or develop reactions to certain scents and smells, we highly recommend you order an unscented version of a product. Bear in mind that when ordering unscented products -- what you smell is what is in the product. Unscented products are not returnable and are not refundable.

Roz

Newburgh, NY

I have been using Marie Dean hair care products for over a year now. I decided to go from relaxed to natural hair in November of 2009 and had been searching for hair care products that would stimulate healthy hair and growth. I came across Marie Dean and the hair butters, conditioners, etc. These products have provided me with a healthy manageable head of hair. If you're looking for something that will not weigh your hair down and will stimulate growth, Marie Dean is your answer!

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Elizabeth

Bonaire, GA

I received my goody bag yesterday after seeing and hearing your products on FB. I immediately used the Coconut Vanilla Conditioner, left it in for 15 minutes and my hair felt AMAZING. I followed it up with the Aloe Leave-In and the Avacado and Murumuru Hair Butter and I have never had so many hair compliments since I've gone natural. My curl definition is incredible and those products are the only ones that have EVER kept my hair fully moisturized all day. You have a life long customer in me.

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Ashley

Houston, TX

Marie Dean is my staple product line! All of the products work wonderfully in my hair! I love the fresh all natural ingredients & the scents are devine! I appreciate the vast product selection, customized options, & samples I recieve with each purchase.My favorite products are: Hemp & Aloe Conditioner PROLESS, Twist & Loc Moisturizing Cream, Herbal Henna Hair Cream, & Yogurt Smoothy. I cant wait to try more products! Keep up the great work MD and dont change anything, your products are awesome!

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Blenda

I have to say I am a FAN of Marie Dean products, ESPECIALLY the 3-in-1 Illipe Mango Condish! Lots of slip, softens my frizz prone, 3c-4a fine to medium strands and smells fantastic!

The other thing---the OUTSTANDING customer service. Adriene patiently answered my questions and sends great samples. If I could get a gel from her (hint, hint), I'd be golden!

Try her line..you won't be sorry!

Blen

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Martin

Your hair & body oils are fantastic!

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Saundra

Oakland, CA

I love the Curly Styling Cream. I have long thick, curly hair and my curls were defined, soft to the touch, moisturized and I had absolutely no frizz.

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Kieanitria

Los Angeles, CA

I love the leave-in conditioners, especially when I wear my hair naturally curly. The leave-in conditioners make my curls pop! The whipped hair butters have worked wonders on my two-strand twists. Since I started using Marie Dean products, my hair is no longer dry. My hair is thicker and has really flourished.

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Kesi

Los Angeles, CA

I just wanted to say THANK YOU! I received a sample of your Mango
Cupuacu Hair & Body Butter at the LA NNHMD event and was so impressed that when
I got a second sample of your Argan Oil Hair Cream at an LA Curly Girls event I
rushed home to try it. My hair is in LOVE with these products. Even had
strangers asking me what I used on my hair!

Ladies, these moisturizers gave me so much moisture, definition AND flexible
hold. And the scents? Mercy! I can't sing their praises enough.

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Maria Caraballo

I received my order today and I must say I am impressed not only with the products but with the professionalism of the customer service. I was advised of every step of the delivery process. And to my AMAZING surprise when I opened my box I received the Seaweed & Rice Deep Conditioner and Vanilla Body Whip. You have a new loyal customer. I can't wait to try the Apricot Mango Leave-In and Shea Nilotica Butter on my hair. Thank you!

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Adrienne D.

Valdosta, GA

I truly wanted to thank the whole Marie Dean team for their professionalism. This was an awesome experience from start to finish. My husband and I have a business and we understand the importance of giving an excellent finished product alongside of excellent customer service (qualities missing in a lot of businesses these days). I can tell you care about making repeat customers. I just started using the hair butter and the Nilotica shea butter and I love them!! Thanks for all of the extras!

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