Ordering:
Orders may be placed 24 hours a day via our web site using a secure shopping cart. We accept Visa, MasterCard, American Express and Discover cards. C.O.D. shipments are not accepted.
Our products are not in stock at the time of purchase. All of our products are handmade to order to provide you with the best quality possible. Please allow us 3-5 business days to create the products and prepare your order. Business days do not include weekends. Allow an additional 4 business days for shipping. We will provide you with an email communication and delivery confirmation when your order is packed and ready to be shipped.
If we receive your order on the weekend, it will be processed on Monday. If we receive your order on a holiday, it will be processed on the next business day.
Unfortunately, we are unable to make any changes to your shipping address or updates to your order once it has been submitted. To avoid delay in your order processing, please confirm the contents of your cart and your shipping information before you complete your order.
Payment:
Your security during your shopping experience is of the utmost importance to us. That is why we have partnered with PayPal to provide you with a secure, quick and easy payment process. You can rest assured that all of your valuable information is being processed using the latest in web security. Paypal protects your information with VeriSign Identity Protection. Companies, governments and public institutions worldwide trust VeriSign to secure their sites and protect their brands.
Through PayPal, you have two payment options. If you hold an existing PayPal account, you can sign in to your account and pay through it, which means you don't ever have to send us your financial information. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
If you do not have an existing PayPal account, you can still process your secure order through PayPal by providing credit or debit card information. This information is still processed through PayPal's secured system; the only difference is that if you already had a PayPal account, you would not have had to enter this information. We never see your credit card information; the transaction is handled entirely through VeriSign-secured PayPal.
All orders to California addresses must be charged 9.75% sales tax, according to state law.
Please view the Mail Orders section, if you would like to pay by cashier's check or money order.
Mail Orders:
You can add products to the shopping cart and once you get to the payment page, print it out without paying. Send the printout with payment to: MARIE DEAN Hair & Body Care, P.O. Box 641655, Los Angeles, CA 90064. Please remember to include the $7.95 shipping fee. If you are a California resident, please also add 9.75% for sales tax.
Cashier's checks and money orders are accepted, however, your order will not be shipped until your cashier's check or money order clears our bank. MARIE DEAN Hair & Body Care does not accept personal checks.
NOTE: Please review our shipping policy below for P.O. Boxes and Military addresses, Alaska, Hawaii, Puerto Rico and International shipping.
All of our products are handmade to order to provide you with the best quality possible. Please allow us 3-5 business days to create the products and prepare your order. Business days do not include weekends. Allow an additional 4 business days for shipping. We will provide you with an email communication and delivery confirmation when your order is packed and ready to be shipped.
If you experience any problems placing your order, please feel free to contact us for assistance.
Sales Tax:
MARIE DEAN Hair & Body Care charges 9.75% sales tax on orders placed within the state of California.
Cancellations:
We strictly adhere to the following cancellation policy:
- Orders may be cancelled providing the order has not been prepared or shipped. Please contact us within 24 hours if you need to cancel your order. You will be assessed a 10% cancellation fee before credit is issued.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Refunds & Returns:
Unfortunately, we do not accept returns. If you have any questions about your order, please contact us within 24 hours of receiving your order so we can provide you with the best customer service solution possible.
We are not responsible for return postage and original postage will not be refunded. We are not responsible for items lost or damaged in transit.
Shipping & Delivery:
We are currently providing a flat rate shipping of $7.95. The entire order must be shipped to a single address. This offer applies only for standard ground shipping. And only applies to orders to be shipped to a valid address in the United States, excluding Alaska, Hawaii and Puerto Rico. Offer is not valid for shipments to APO/FPO addresses or P.O. Boxes (see P.O. Boxes/Military Addresses shipping information below). This promotion may be modified or terminated at any time without notice.
Our products are not in stock at the time of purchase. All of our products are handmade to order to provide you with the best quality possible. Please allow us 3-5 business days to create the products and prepare your order. Business days do not include weekends. We ship orders via FedEx. FedEx averages about 4 delivery days. We will provide you with an email communication and delivery confirmation when your order is packed and ready to be shipped.
During holidays, we could take up to 7-10 days to ship your orders out. So, please plan ahead.
Alaska, Hawaii and Puerto Rico:
We can arrange shipping to most zip codes in Alaska, Hawaii and Puerto for an additional charge. However, due to our shippers' restrictions, we cannot ship to certain zip codes in these states. In addition, there may be certain restrictions on the dimension and weight of packages that we can ship to these states.
We use FedEx, UPS and USPS for shipping to Alaska, Hawaii and Puerto Rico. Alaska, Hawaii and Puerto Rico customers will be charged for the exact amount of shipping rather than the flat rate shipping of $7.95.
Please email us at customerservice@mariedeanonline.com prior to placing an order for shipping and handling arrangements. Please include the items you want to order and your shipping address in the email.
P.O. Boxes or Military Addresses: P.O. Boxes or Military Addresses orders must be placed via email with our Customer Service Department. Please email us at customerservice@mariedeanonline.com prior to placing an order for shipping and handling arrangements. Please include the items you want to order and your shipping address in the email.
We use USPS to ship to P.O. Boxes and Military addresses. USPS averages about 3-5 business days.
Packages sent via USPS Priority Mail and Parcel Post pay the following:
- Priority/Parcel Post Handling +
- USPS Postage Cost (not the promotional $7.95 flat rate) +
- Postal Insurance Fee
International Shipping: International and Canadian orders must be placed via email with our Customer Service Department. Please email us at internationalorders@mariedeanonline.com prior to placing an order for shipping and handling arrangements. Please include the items you want to order and your shipping address in the email.
We use FedEx, UPS and USPS for shipping international orders. International and Canadian customers will be charged for the exact amount of shipping rather than the flat rate shipping of $7.95.
- Customs and Landed Costs: International orders are generally subject to local import duties and taxes. MARIE DEAN Hair & Body Care is not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. Additional charges for customs clearance must be accepted by you. For specific information, please consult with your local government import office or customs office for further information. Unfortunately, we have no control over customs charges and cannot foresee what they may be. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee. Sales tax is applicable only for purchases placed within the state of California or for orders shipped to a California address.
- Privacy: As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to FedEx, UPS and USPS. FedEx, UPS and USPS may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
Summer shipping notice for:
- Hair Butters
- Double Whipped Hair Butters
During the hot summer months, we are unable to guarantee that the hair or body butters will arrive in the same condition that they were sent. Hair and body butters purchased during hot weather may melt during shipping. If melting occurs, simply place the hair and/or body butter in a cool place or the refrigerator until it becomes firm.
The Hair Butter or Double Whipped Hair Butter cannot be refunded or exchanged if it melts.
Special shipping notice for:
- Hair Mousse
We are unable to guarantee that the Hair Mousse will arrive in the same condition that it was sent. Hair mousse can deflate or settle during shipping.
The Hair Mousse cannot be refunded or exchanged if it deflates or settles.
In-Store Pickup:
At this time, we do not have in-store pickup at our location.
Fraud Protection Policy:
Orders are subject to MARIE DEAN Hair & Body Care's verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
MARIE DEAN Hair & Body Care reserves the right to refuse an order when the address or credit card is not verifiable.
Product Shelf Life:
Our products are made using natural ingredients and a reliable, safe paraben-free preservative. We recommend using our products within 12 months of purchasing them. The shelf life can be extended by storing the product in a cool, dry place away from sunlight.
Product Abbreviation
Our products that contain lanolin, lanolin oil or silicones will be acknowledged or noted by an ellipsis. Weíve also created hair and body products specifically for customers who are butter-sensitive, oil-sensitive and protein-sensitive. These products are noted as OILESS, BUTTERLESS or PROLESS. Please see our Product Abbreviation List below.
PRODUCT ABBREVIATION LIST:
LANOLIN/LANOLIN OIL -The product contains lanolin and/or lanolin oil.
II - The product contains silicones.
PLUS - Butters or Oils have been added to the ingredients.
OILESS - The product does not contain oils; perfect for individuals who are oil-sensitive.
BUTTERLESS - The product does not contain butters; perfect for individuals who are butter-sensitive.
PROLESS - The product does not contain proteins; perfect for individuals who are protein-sensitive.
Medical Disclaimer:
You are encouraged to read about our ingredients and familiarize yourself with our product labels. We do not give medical recommendations, nor do we make any claims for cures or treatments. At no time is the information, ingredients, or products on this web site intended to diagnose or treat any hair or skin condition. If you have allergies, please do a small patch test prior to using the product to determine your tolerance. If you do experience any skin irritation, discontinue use immediately and contact your physician or dermatologist. Our products are not intended for consumption and are for external use only.
Please use our products with the same care and caution that you would use with any other hair and skin products. Use our products only for the purposes for which they are intended. We are not liable for the misuse of our products.
If you are pregnant or have a medical condition, please consult your physician before purchasing or using any of our products. Some of our ingredients are not made for persons that are pregnant or living with certain medical conditions. Please research all ingredients before purchasing or using our products on your hair or skin.
Availability:
All items on this web site are subject to availability, and may be discontinued without notice.
Pricing:
Prices are subject to change without notice.
Typographical Errors:
From time to time there may be information on mariedeanonline.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Product Information:
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. All product information provided on this site is subject to change without notice. While efforts have been made to make information on this site complete and accurate, errors and inaccuracies may occur.
We welcome your questions, comments, and suggestions. To contact MARIE DEAN Hair & Body Care, please email us at customerservice@mariedeanonline.com.