Ordering
Orders may be placed 24 hours a day via our web site using PayPal. We accept Visa, MasterCard and American Express. C.O.D. shipments are not accepted.Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. It will take 5 business days to create the products and prepare your order. Business days are Monday-Friday, excluding federal holidays within the United States.
If we receive your order on the weekend, it will be processed on Monday. If we receive your order on a holiday, it will be processed on the next business day.
WE ONLY SHIP TO CONFIRMED PAYPAL ADDRESSES. BILLING AND SHIPPING ADDRESS MUST MATCH. PLEASE ENSURE YOUR ADDRESS IS CORRECT ON PAYPAL BEFORE ORDERING. WE WILL NOT ACCEPT PAYPAL PAYMENTS SHIPPING TO UNCONFIRMED ADDRESSES OR PO BOXES. UNCONFIRMED PO BOXES ADDRESSES MUST PAY WITH A MONEY ORDER. PLEASE VISIT PAYPAL TO CONFIRM YOUR ADDRESS.
WE ARE UNABLE TO MAKE ANY CHANGES TO YOUR SHIPPING ADDRESS OR UPDATES TO YOUR ORDER ONCE IT HAS BEEN SUBMITTED. TO AVOID DELAY IN YOUR ORDER PROCESSING, PLEASE CONFIRM THE CONTENTS OF YOUR CART AND YOUR SHIPPING INFORMATION BEFORE YOU COMPLETE YOUR ORDER.
Having problems with your order? Contact us at: technicalsupport@mariedeanonline.com.
Turn-Around-Time (TAT)
Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. It will take 5-7 business days to create the products and prepare your order. Business days are Monday-Friday, excluding federal holidays within the United States.Holidays and Sales
Longer turn-around-times can occur when we have special promotions, sales or during the holiday season. We could take up to 15-20 days to ship your orders out. We care about customer satisfaction and we will do our best to get your order to you promptly.
Delivery Time
We use FedEx Home Delivery and Ground as our primary carrier to ship our packages as we have found it to be very reliable, easily trackable, and cost effective. We only use USPS for POBs, Military Addresses, Alaska, Hawaii, Puerto Rico and International shipments.
FedEx averages about 3-4 delivery days. USPS averages about 2-4 delivery days. International orders may take up to 30 days or more to arrive, depending on customs and local post office shipping delays.
You will receive a delivery confirmation which will include your tracking number from FedEx or USPS on the day of shipment not before.
Shipment Date Notification via Email
Your shipment date is ALWAYS included in your order confirmation email. Please be sure to read your order confirmation email. It will usually take 5-7 days to get your order out. It will take longer during sales and holidays. Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. Tracking numbers are provided to you on the day your package is shipped and scanned by FedEx or USPS.
We do not respond to order status requests on Facebook. All order status requests must be done via our Contact Form or Email. We do respond to each and every Order Status Request promptly. If you do not get your email response in your normal email "in-box", please check your "spam" or "bulk email" folders in your email program for our response. Please email us at customerservice[at]mariedeanonline.com if you have questions about your order.
Payment
Your security during your shopping experience is of the utmost importance to us. That is why we have partnered with PayPal to provide you with a secure, quick and easy payment process. You can rest assured that all of your valuable information is being processed using the latest in web security. Paypal protects your information with VeriSign Identity Protection. Companies, governments and public institutions worldwide trust VeriSign to secure their sites and protect their brands.All orders to California addresses must be charged 9.00% sales tax, according to state law.
Please view the Mail Orders section, if you would like to pay by cashier's check or money order.
Mail Orders
You can add products to the shopping cart and once you get to the payment page, print it out without paying. Send the printout with payment to: Marie Dean Hair & Body Care, 10401 Venice Boulevard, #295, Los Angeles, CA 90034. Please remember to include the $5.99 shipping fee for orders under $75.00. If you are a California resident, please also add 9.00% for sales tax.Cashier's checks and money orders are accepted, however, your order will not be shipped until your cashier's check or money order clears our bank. Marie Dean Hair & Body Care does not accept personal checks. We can only accept funds issued in U.S. Dollars (no international money orders or cashier’s checks).
If you experience any problems placing your order, please feel free to contact us for assistance.
Sales Tax
Marie Dean Hair & Body Care charges 9.00% sales tax on orders placed within the state of California.Cancellations
We strictly adhere to the following cancellation policy:- Orders may be cancelled within 24 hours of placing your order -- no exceptions. Please contact us within 24 hours if you need to cancel your order. Please submit any cancellations via email to customerservice@mariedeanonline.com. We start creating your order rather quickly and can only accept order cancellations within 24 hours.
- Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
- Orders which are REFUSED AT DELIVERY will be assessed the actual cost of shipping we paid to ship your package be it more (or less) and the shipping charges billed to Marie Dean Hair & Body Care for the return of the package.
- Packages that are refused, unclaimed or returned to us will not be reshipped free of charge. The buyer will be responsible for the actual cost of shipping the package. If a refund is requested, we will deduct from your refund the actual cost of shipping we paid to ship your package be it more (or less) and the return shipping charges.
Returns & Refunds
We do not accept returns or make exchanges under any circumstances. No exceptions. All of our products are handcrafted and made-to-order and therefore, we do not accept returns, issue refunds or credits. We do not exchange our products or give refunds if a hair or body product scent* is not to your liking or if there are variations in color and texture. If you are unsure of a particular scent, please order the small size first before purchasing a large size. Packages returned to us will be discarded and cannot be returned to the customer! A refund will NOT be issued.If you have any questions about your order, please contact us within 24 hours of receiving your order so we can provide you with the best customer service solution possible.
*If you are allergic to fragrances, have a super sensitivity sense of smell or develop reactions to certain scents and smells, we highly recommend you order an unscented version of a product. Bear in mind that when ordering unscented products -- what you smell is what is in the product. Unscented products are not returnable and are not refundable.
SHIPPING & DELIVERY
Shipment Date
Your shipment date is ALWAYS included in your order confirmation email. Please be sure to read your order confirmation email. It will usually take 5-7 days to get your order out. It will take longer during sales and holidays. Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. Tracking numbers are provided to you on the day your package is shipped and scanned by FedEx or USPS.We do not respond to order status requests on Facebook. All order status requests must be done via our Contact Form or Email. We do respond to each and every Order Status Request promptly. If you do not get your email response in your normal email "in-box", please check your "spam" or "bulk email" folders in your email program for our response. Please email us at customerservice@mariedeanonline.com if you have questions about your order.
Shipment Address
We ship to your address that is on your PayPal Transaction ID for the sale. This address must be CONFIRMED.Our Primary Shipping Carrier
We use FedEx Home Delivery and Ground as our primary carrier to ship our packages as we have found it to be very reliable, easily trackable, and cost effective. We only use USPS for POBs, Military Addresses, Alaska, Hawaii, Puerto Rico and International shipments.PLEASE NOTE
• FedEx Home Delivery delivers on Saturday.
• All Shipments through FedEx and USPS come with a tracking number.
• We provide a tracking number via email as soon as the package is scanned by FedEx or USPS.
Unless requested, our shipping method does not require Adult Signature at the time of delivery. The ONLY exceptions are for orders that are $200 or greater. Adult Signature is FREE for orders $200 or more.
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Occasionally, FedEx or USPS will ring your doorbell, oftentimes they will not. If you are not at home at the time of delivery your package may be dropped at your doorstep or another location near your residence by the delivery driver.
We have no control over where FedEx or USPS may leave your package. Any package left at your doorstep or another location near your house is your responsibility. We will not be responsible for lost, damaged or stolen packages after they have been delivered. Again it is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. No refund will be issued and no order will be reshipped if FedEx or USPS has updated your package information as “Delivered.”
If you reside in an apartment building OR know that you will not be home at the time of a delivery to accept the package, OR your residence is not safe to leave a package at, we recommend you add your place of business to your PayPal account (this must be a confirmed PayPal address) OR contact us at customerservice@mariedeanonline.com and request one of the following shipping options:
• Request to have your package held at a nearby FedEx or USPS location (FREE).
• Add the Adult Signature service to your order ($4.50 FedEx / $2.20 USPS).
If you fail to claim your package from FedEx or USPS, it will be returned to Marie Dean Hair & Body Care, marked as “unclaimed,” and we will not reship your package for free. You will be responsible to pay for the actual shipping cost to have the package shipped out for a second time. If you request a refund, we will deduct from the refund the actual cost of shipping we paid to ship your package be it more (or less) and the return shipping charges.
We are a small business and cannot afford to remake an order and reship for free after we have received confirmation of delivery.
Shipment Refusal
If your package is returned due to refusal of delivery, you will be responsible for the actual cost of shipping we paid to ship your package be it more (or less) and the return shipping charges. You will be refunded back your order's original cost and taxes (if applicable) less the shipping fees.Proof of Delivery for orders of $150 or more
• Domestic orders of $150 or more will require an Adult Signature at delivery.• Adult Signature confirmation is FREE for domestic orders of $150 or more.
• Adult Signature confirmation is not available to APO/FPO/DPO locations.
Delivery Schedule & Costs
| Delivery Carriers | Delivery Cost: Orders over $75 | Delivery Cost: Orders under $75 | Order Processing Time | Carrier Delivery Time | Total Delivery Time |
| FedEx | FREE | $5.99 | 5-10 business days | East Coast: 4 business days West Coast: 3 business days |
2-4 business days |
| USPS (Alaska, Hawaii, Puerto Rico, PO Boxes shipments, Military APO/FPO addresses) |
FREE | $5.99 | 5-10 business days | East Coast: 5-7 business days West Coast: 2-4 business days |
2-7 business days |
Lost, Damaged or Stolen Packages
Marie Dean Hair & Body Care is committed to prompt, secure shipping; however, we will not be responsible for lost, damaged or stolen packages after they have been delivered to your supplied shipping location. It is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. If in doubt, consider shipping to the recipient's place of business OR notify us to hold your package at a FedEx or USPS location nearest you.Incorrect Addresses for FedEx Shipments
If you supply us with an incorrect address/zip code, we will charge you the extra shipping charges that occur for correcting the address or intercepting the package; you agree to this additional charge to your PayPal account. FedEx charges $12.00 for delivery intercepts/address corrections -- please make sure your address is correct!Tracking Your FedEx Package
We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery.To track your package with FedEx, use this link: FedEx Tracking (http://fedex.com/Tracking).
Tracking Your USPS Package
We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery.To track your package with USPS, use this link: USPS Track & Confirm (http://www.usps.com/shipping/trackandconfirm.htm).
USPS Claims
Claims for shipments lost with the USPS will not be initiated until 30 days after date of shipment to give the post office time to make delivery on packages that may be delayed in transit. We cannot process a claim for a shipment that is scanned as "Delivered" by the post office. Contact your post office and speak to your postal carrier as soon as you determine you haven't received your shipment.International Shipments
Currently, we ship internationally to Canada and United Kingdom. We use United States Postal Service Priority Mail for all International Shipments.Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value.
International orders may take up to 30 days to arrive. Often, international packages are held at customs for 2-4 weeks before being delivered. United States Postal Service has no control of the delivery of mail once your package reaches the destination country.
Customs Costs For International Shipments
The shipping charges you pay to Marie Dean Hair & Body Care do not include customs fees, import taxes, brokerage fees, or duties. International orders are generally subject to customs fees, import taxes, brokerage fees, or duties. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. Additional charges for customs clearance must be accepted by you. Please check with your country's customs officials for any rules regarding importing cosmetic (beauty) products.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Marie Dean Hair & Body Care and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
USPS International Claims
Claims for USPS International shipments can take up to 2 months to complete. If your shipment is lost or damaged, we can only initiate a claim after the 30th day of shipment and prior to the 60th day.
Abandoned USPS International Shipments
There will be no credit or refund to the customer for the order if the package is abandoned at customs.
PayPal Notice for U.S. and International Customers
Unless you have a “confirmed” address on your PayPal account, we will not accept the payment nor ship your order. If you are wishing to purchase with a credit card you must set up a “confirmed” account with PayPal and process your payment through PayPal.Shipping Liability Disclaimer
Marie Dean Hair & Body Care is committed to prompt, secure shipping; however, we will not be responsible for lost, damaged or stolen packages after they have been delivered to your supplied shipping location. It is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. If in doubt, consider shipping to the recipient's place of business (must be a confirmed PayPal address) OR notify us to hold your package at a FedEx or USPS location nearest you.Packages that are refused, unclaimed or returned to us will not be reshipped free of charge. The buyer will be responsible for the actual shipping costs associated with any reshipping of packages. If customer requests a refund, we will deduct the actual cost of shipping we paid to ship your package be it more (or less) and the return shipping charges.
In-Store Pickup
At this time, we do not have in-store pickup at our location.Product Shelf Life
Our products are made using natural ingredients and a reliable, safe paraben-free preservative. We recommend using our products within 12 months of purchasing them. The shelf life can be extended by storing the product in a cool, dry place away from sunlight.Product Abbreviation
Our products that contain silicones will be acknowledged. We've also created hair and body products specifically for customers who are oil-sensitive and protein-sensitive. These products are noted as OILESS or PROLESS. Please see our Product Abbreviation List below.Product Abbreviation List
• OILESS - The product does not contain oils; perfect for individuals who are oil-sensitive.• PROLESS - The product does not contain proteins; perfect for individuals who are protein-sensitive.
Medical Disclaimer
You are encouraged to read about our ingredients and familiarize yourself with our product labels. We do not give medical recommendations, nor do we make any claims for cures or treatments. At no time is the information, ingredients, or products on this web site intended to diagnose or treat any hair or skin condition. If you have allergies, please do a small patch test prior to using the product to determine your tolerance. If you do experience any skin irritation, discontinue use immediately and contact your physician or dermatologist. Our products are not intended for consumption and are for external use only.Please use our products with the same care and caution that you would use with any other hair and skin products. Use our products only for the purposes for which they are intended. We are not liable for the misuse of our products.
If you are pregnant or have a medical condition, please consult your physician before purchasing or using any of our products. Some of our ingredients are not made for persons that are pregnant or living with certain medical conditions. Please research all ingredients before purchasing or using our products on your hair or skin.
Availability
All items on this web site are subject to availability, and may be discontinued without notice.Pricing
Prices are subject to change without notice.Typographical Errors
From time to time there may be information on mariedeanonline.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.Product Information
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. All product information provided on this site is subject to change without notice. While efforts have been made to make information on this site complete and accurate, errors and inaccuracies may occur.Giveaway Policy
Please make sure you understand all the terms below before you enter any giveaways on Marie Dean Hair & Body Care website. Once you enter, you agree to the following terms:• Giveaways are FREE of charge.
• Unless otherwise stated, all contests are open to residents of the U.S. ages 18 and over.
• Entrants must completely and correctly fill out the information on giveaway forms. Incorrect entries will be disqualified. You must use your legal name – no nicknames. We reserve the right to disqualify entrants that provide erroneous information on the contest entry form: such as listing a nickname only OR listing two different names, on the contest entry form and when claiming prizes.
•The main entry for the giveaway is usually asking the reader to browse our website and comment and share their favorite product, or a simple question like “Tell us why you would like to try this product,” giving every reader a chance to enter without being requested to follow OR you must follow the guidelines according to each giveaway set forth in the Rafflecopter entry requests.
• There is no limit to the amount of giveaways you can enter on Marie Dean Hair & Body Care website but you can only enter each giveaway once. Multiple entries will be deleted, and your original entry will be disqualified.
• Entries will not be accepted after the stated giveaway deadline.
• All winners are chosen based on their entry number using the random number generator at Random.org OR via Rafflecopter.
• Winners will be contacted via email and will have 48 hours to respond. If a contestant fails to respond the next random winner will be chosen and contacted. It is up to entrants to provide a valid email address. We will only contact you once.
– Winners will be announced on our website, Facebook and Twitter page when all information has been confirmed. Your acknowledgment email must include a current mailing address (PO boxes are not accepted) and phone number (for shipping purposes). NOTE: We only ship within the continental US.
– All information will be deleted after the giveaway is over and the winners announced.
• Shipping: Winnings can take anywhere from 2-4 weeks before you receive them. The most economical (aka slowest) means of shipping will be used. Shipping and delivery time of prizes will vary. Marie Dean Hair & Body Care is NOT responsible for undeliverable or unclaimed mail, packages stolen, lost and/or damaged during delivery or after delivery (includes FedEx and USPS) and we do not offer replacement prizes.
• By entering in any giveaway on this site you agree that the contest can be terminated at any time for any reason.
• No prize will ever be transferable to another person – asking is immediate grounds for disqualification.
• By participating in the Giveaway, entrant agrees that , with respect to Marie Dean Hair & Body Care, LLC, its respective members, officers, directors, employees, representatives and agents, to the extent permitted by applicable law: (1) any and all disputes, claims and causes of action arising out of or connected with the Giveaway, or any prize awarded, will be resolved individually, without resort to any form of class action; (2) any and all claims, judgments and awards will be limited to actual third-party, out-of-pocket costs incurred (if any) not to exceed fifty dollars ($50.00), but in no event will attorneys’ fees be awarded or recoverable; (3) under no circumstances will any entrant be permitted to obtain any award for, and entrant hereby knowingly and expressly waives all rights to seek, punitive, incidental, consequential or special damages, lost profits and/or any other damages, other than actual out of pocket expenses not to exceed fifty dollars ($50.00) , and/or any rights to have damages multiplied or otherwise increased; and (4) entrants’ remedies are limited to a claim for money damages (if any) and entrant irrevocably waives any right to seek injunctive or equitable relief. Some jurisdictions do not allow the limitations or exclusion of liability, so the above may not apply to you.
• All giveaways will have an end date. After the end date no more entries will be accepted into the giveaway.
• All giveaways end at 11:59 PM U.S. Pacific Coastal Time unless otherwise stated. Entrants do not have to sign up for our newsletter to participate; however, doing so will keep you up to date with additional giveaways, promotions and updates.