Ordering
Orders may be placed 24 hours a day via our web site using PayPal. We accept Visa, MasterCard and American Express. C.O.D. shipments are not accepted.Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. It will take 5 business days to create the products and prepare your order. Business days are Monday-Friday, excluding federal holidays within the United States.
If we receive your order on the weekend, it will be processed on Monday. If we receive your order on a holiday, it will be processed on the next business day.
WE ONLY SHIP TO CONFIRMED PAYPAL ADDRESSES. BILLING AND SHIPPING ADDRESS MUST MATCH. PLEASE ENSURE YOUR ADDRESS IS CORRECT ON PAYPAL BEFORE ORDERING. WE WILL NOT ACCEPT PAYPAL PAYMENTS SHIPPING TO UNCONFIRMED ADDRESSES OR PO BOXES. UNCONFIRMED PO BOXES ADDRESSES MUST PAY WITH A MONEY ORDER. PLEASE VISIT PAYPAL TO CONFIRM YOUR ADDRESS.
WE ARE UNABLE TO MAKE ANY CHANGES TO YOUR SHIPPING ADDRESS OR UPDATES TO YOUR ORDER ONCE IT HAS BEEN SUBMITTED. TO AVOID DELAY IN YOUR ORDER PROCESSING, PLEASE CONFIRM THE CONTENTS OF YOUR CART AND YOUR SHIPPING INFORMATION BEFORE YOU COMPLETE YOUR ORDER.
Having problems with your order? Contact us at: technicalsupport[at]mariedeanonline.com.
Turn-Around-Time (TAT)
Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. It will take 5 business days to create the products and prepare your order. Business days are Monday-Friday, excluding federal holidays within the United States.Holidays and Sales
Longer turn-around-times can occur when we have special promotions, sales or during the holiday season. We could take up to 15-20 days to ship your orders out. We care about customer satisfaction and we will do our best to get your order to you promptly.
Delivery Time
We use FedEx Home Delivery and Ground as our primary carrier to ship our packages as we have found it to be very reliable, easily trackable, and cost effective. We only use USPS for POBs, Military Addresses, Alaska, Hawaii, Puerto Rico and International shipments.
FedEx averages about 3-4 delivery days. USPS averages about 2-4 delivery days. International orders may take up to 30 days or more to arrive, depending on customs and local post office shipping delays.
You will receive a delivery confirmation which will include your tracking number from FedEx or USPS on the day of shipment not before.
Payment
Your security during your shopping experience is of the utmost importance to us. That is why we have partnered with PayPal to provide you with a secure, quick and easy payment process. You can rest assured that all of your valuable information is being processed using the latest in web security. Paypal protects your information with VeriSign Identity Protection. Companies, governments and public institutions worldwide trust VeriSign to secure their sites and protect their brands.All orders to California addresses must be charged 9.75% sales tax, according to state law.
Please view the Mail Orders section, if you would like to pay by cashier's check or money order.
Mail Orders
You can add products to the shopping cart and once you get to the payment page, print it out without paying. Send the printout with payment to: Marie Dean Hair & Body Care, 10401 Venice Boulevard, #295, Los Angeles, CA 90034. Please remember to include the $5.99 shipping fee. for orders under $75.00. If you are a California resident, please also add 9.75% for sales tax.Cashier's checks and money orders are accepted, however, your order will not be shipped until your cashier's check or money order clears our bank. Marie Dean Hair & Body Care does not accept personal checks. We can only accept funds issued in U.S. Dollars (no international money orders or cashier’s checks).
If you experience any problems placing your order, please feel free to contact us for assistance.
Sales Tax
MARIE DEAN Hair & Body Care charges 9.75% sales tax on orders placed within the state of California.Cancellations
We strictly adhere to the following cancellation policy:- Orders may be cancelled within 24 hours of placing your order -- no exceptions. Please contact us within 24 hours if you need to cancel your order. Please submit any cancellations via email to customerservice[at]mariedeanonline.com. We start creating your order rather quickly and can only accept order cancellations within 24 hours.
- Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
- Orders which are REFUSED AT DELIVERY will be assessed a 10% fee including the actual shipping cost + the shipping cost billed to Marie Dean Hair & Body Care for the return of the package + restocking, cancellation and other applicable fees.
- Packages that are refused, unclaimed or returned to us will not be reshipped free of charge. The buyer will be responsible for the actual shipping costs associated with any reshipping of packages.
Returns & Refunds
We do not accept returns or make exchanges under any circumstances. No exceptions. All of our products are handcrafted and made-to-order and therefore, we do not accept returns, issue refunds or credits. We do not exchange our products or give refunds if a hair or body product scent* is not to your liking or if there are variations in color and texture. If you are unsure of a particular scent, please order the small size first before purchasing a large size. Packages returned to us will be discarded and cannot be returned to the customer! A refund will NOT be issued.If you have any questions about your order, please contact us within 24 hours of receiving your order so we can provide you with the best customer service solution possible.
*If you are allergic to fragrances, have a super sensitivity sense of smell or develop reactions to certain scents and smells, we highly recommend you order an unscented version of a product. Bear in mind that when ordering unscented products -- what you smell is what is in the product. Unscented products are not returnable and are not refundable.
Lost, Damaged or Stolen Packages
Marie Dean Hair & Body Care is committed to prompt, secure shipping; however, we will not be responsible for lost, damaged or stolen packages after they have been delivered to your supplied shipping location. It is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. If in doubt, consider shipping to the recipient's place of business OR notify us to hold your package at a FedEx or USPS location nearest you.Our shipping method does not require direct signature at the time of delivery. Occasionally, FedEx or USPS will ring your doorbell, oftentimes they will not. If you are not at home at the time of delivery your package may be dropped at your doorstep or another location near your residence by the delivery driver.
We have no control over where FedEx or USPS may leave your package. Any package left at your doorstep or another location near your house is your responsibility. We will not be responsible for lost, damaged or stolen packages after they have been delivered. Again it is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. No refund will be issued and no order will be reshipped if FedEx or USPS has updated your package information as “Delivered.”
If you know that you will not be home at the time of a delivery to accept the package, or your residence is not safe to leave a package at, please ADD YOUR PLACE OF BUSINESS TO YOUR PAYPAL ACCOUNT. THIS MUST BE A CONFIRMED PAYPAL ADDRESS or include a note in the “Comments” box to request one of the following shipping options:
• Hold your package at a nearby FedEx or USPS location (FREE).
• Direct Signature: requires the signature of someone who is 21 years of age or older at the recipient's address ($3.50 FedEx / $2.45 USPS). We will email you a PayPal invoice for the cost.
If you fail to claim your package from FedEx or USPS, it will be returned to Marie Dean Hair & Body Care, marked as “unclaimed,” and we will not reship your package for free. You will be responsible to pay for the actual shipping cost to have the package shipped out for a second time. If you request a refund, we will deduct the actual shipping cost from the refund.
We are a small business and cannot afford to remake an order and reship for free after we have received confirmation of delivery.
Shipping & Delivery
We ship to your address that is on your PayPal Transaction ID for the sale. This address must be CONFIRMED.We use FedEx Home Delivery and Ground as our primary carrier to ship our packages as we have found it to be very reliable, easily trackable, and cost effective. We only use USPS for POBs, Military Addresses, Alaska, Hawaii, Puerto Rico and International shipments.
PLEASE NOTE:
• FedEx Home Delivery delivers on Saturday.
• All Shipments through FedEx and USPS come with a tracking number. We provide a tracking number via email as soon as the package is scanned by FedEx or USPS.
Domestic Shipping Schedule
| Delivery Carriers | Delivery Delivery Cost: Orders over $75 | Delivery Cost: Orders under $75 | Order Processing Time | Carrier Delivery Time | Total Delivery Time |
| FedEx | FREE | $5.99 | 5-10 business days | East Coast: 4 business days West Coast: 3 business days |
2-4 business days |
| USPS (Alaska, Hawaii, Puerto Rico, PO Boxes shipments, Military APO/FPO addresses) |
FREE | $5.99 | 5-10 business days | East Coast: 5-7 business days West Coast: 2-4 business days |
2-7 business days |
LOST/DAMAGED/STOLEN FEDEX AND USPS PACKAGES AFTER DELIVERY:
Our shipping method does not require direct signature at time of delivery. Occassionally, FedEx or USPS will ring your doorbell, oftentimes they will not. If you are not at home at the time of delivery, your package may be dropped at your doorstep or another location near your residence by the delivery driver.
We have no control over where FedEx or USPS may leave your package. Any package left at your doorstep or another location near your house is your responsibility. We will not be responsible for lost, damaged or stolen packages after they have been delivered. Again, it is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. No refund will be issued and no order will be reshipped if FedEx or USPS has updated your package information as "Delivered."
If you know that you will not be home at the time of delivery to accept the package, or your residence is not safe to leave a package at, please ADD YOUR PLACE OF BUSINESS TO YOUR PAYPAL ACCOUNT. THIS MUST BE A CONFIRMED PAYPAL ADDRESS. You can also include a note in the "Comments" box to request one of the following shipping options:
• Hold your package at a nearby FedEx or USPS location (FREE).
• Direct Signature: requires the signature of someone who is 21 years of age or older at the recipients's address ($3.50 FedEx / $2.45 USPS). We will email you a PayPal invoice for the cost.
If you fail to claim your package from FedEx or USPS, it will be returned to Marie Dean Hair & Body Care, marked as "unclaimed," and we will not reship your package for free. You will be responsible to pay for the actual shipping cost to have the package shipped out for a second time. If you request a refund (after the package has been returned to us), we will deduct the actual shipping cost from the refund.
We are a small business and cannot afford to remake an order and reship for free after we have received confirmation of delivery.
INCORRECT ADDRESSES FOR FEDEX SHIPMENTS:
If you supply us with an incorrect address/zip code, we will charge you the extra shipping charges that occur for correcting the address or intercepting the package; you agree to this additional charge to your PayPal account. FedEx charges $11.00 for delivery intercepts/address corrections -- please make sure your address is correct!
TRACKING YOUR FEDEX PACKAGE:
We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery.
To track your package with FedEx, use this link: FedEx Tracking (http://fedex.com/Tracking).
TRACKING YOUR USPS PACKAGE:
We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery.
To track your package with USPS, use this link: USPS Track & Confirm (http://www.usps.com/shipping/trackandconfirm.htm).
USPS CLAIMS:
Claims for shipments lost with the USPS will not be initiated until 30 days after date of shipment to give the post office time to make delivery on packages that may be delayed in transit. We cannot process a claim for a shipment that is scanned as "Delivered" by the post office. Contact your post office and speak to your postal carrier as soon as you determine you haven't received your shipment.
INTERNATIONAL SHIPMENTS:
Currently, we ship internationally to Canada and United Kingdom. We use United States Postal Service Priority Mail for all International Shipments. The prices quoted on Etsy are for medium flat rate boxes ONLY. We will send you an invoice for the additional fees if your order requires to be shipped in a large flat rate box. Please see the rates below for shipping via United States Postal Service:
• Canada: medium flat rate box: $26.95 (less than $100.00)
• Canada: large flat rate box: $33.95 (more than $100.00)
Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value.
UNITED KINGDOM SHIPMENTS:
We use United States Postal Service Priority Mail for all International Shipments. The prices quoted on Etsy are for medium flat rate boxes ONLY. We will send you an invoice for the additional fees if your order requires to be shipped in a large flat rate box. Please see the rates below for shipping via United States Postal Service:
• United Kingdom: medium flat rate box: $43.95 (less than $100.00)
• United Kingdom: large flat rate box: $55.95 (more than $100.00)
International orders may take up to 30 days to arrive. Often, international packages are held at customs for 2-4 weeks before being delivered. United States Postal Service has no control of the delivery of mail once your package reaches the destination country.
CUSTOMS COSTS FOR INTERNATIONAL SHIPMENTS:
The shipping charges you pay to Marie Dean do not include customs fees, import taxes, brokerage fees, or duties. International orders are generally subject to customs fees, import taxes, brokerage fees, or duties. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. Additional charges for customs clearance must be accepted by you. Please check with your country's customs officials for any rules regarding importing cosmetic (beauty) products.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Marie Dean Hair & Body Care and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
USPS INTERNATIONAL CLAIMS:
Claims for USPS International shipments can take up to 2 months to complete. If your shipment is lost or damaged, we can only initiate a claim after the 30th day of shipment and prior to the 60th day.
ABANDONED USPS INTERNATIONAL SHIPMENTS:
There will be no credit or refund to the customer for the order if the package is abandoned at customs.
PAYPAL NOTICE FOR U.S. AND INTERNATIONAL CUSTOMERS:
Unless you have a “confirmed” address on your PayPal account, we will not accept the payment nor ship your order. If you are wishing to purchase with a credit card you must set up a “confirmed” account with PayPal and process your payment through PayPal.
SHIPPING LIABILITY DISCLAIMER:
Marie Dean Hair & Body Care is committed to prompt, secure shipping; however, we will not be responsible for lost, damaged or stolen packages after they have been delivered to your supplied shipping location. It is the buyer's responsibility to ensure that the recipient will be home on the day of delivery to accept the package. If in doubt, consider shipping to the recipient's place of business (must be a confirmed PayPal address) OR notify us to hold your package at a FedEx or USPS location nearest you.
Packages that are refused, unclaimed or returned to us will not be reshipped free of charge. The buyer will be responsible for the actual shipping costs associated with any reshipping of packages.
In-Store Pickup
At this time, we do not have in-store pickup at our location.Product Shelf Life
Our products are made using natural ingredients and a reliable, safe paraben-free preservative. We recommend using our products within 12 months of purchasing them. The shelf life can be extended by storing the product in a cool, dry place away from sunlight.Product Abbreviation
Our products that contain silicones and will be acknowledged or noted by an "II". We've also created hair and body products specifically for customers who are butter-sensitive, oil-sensitive and protein-sensitive. These products are noted as OILESS, BUTTERLESS or PROLESS. Please see our Product Abbreviation List below.PRODUCT ABBREVIATION LIST
II - The product contains silicones.PLUS - Butters or Oils have been added to the ingredients.
OILESS - The product does not contain oils; perfect for individuals who are oil-sensitive.
BUTTERLESS - The product does not contain butters; perfect for individuals who are butter-sensitive.
PROLESS - The product does not contain proteins; perfect for individuals who are protein-sensitive.
Medical Disclaimer
You are encouraged to read about our ingredients and familiarize yourself with our product labels. We do not give medical recommendations, nor do we make any claims for cures or treatments. At no time is the information, ingredients, or products on this web site intended to diagnose or treat any hair or skin condition. If you have allergies, please do a small patch test prior to using the product to determine your tolerance. If you do experience any skin irritation, discontinue use immediately and contact your physician or dermatologist. Our products are not intended for consumption and are for external use only.Please use our products with the same care and caution that you would use with any other hair and skin products. Use our products only for the purposes for which they are intended. We are not liable for the misuse of our products.
If you are pregnant or have a medical condition, please consult your physician before purchasing or using any of our products. Some of our ingredients are not made for persons that are pregnant or living with certain medical conditions. Please research all ingredients before purchasing or using our products on your hair or skin.
Availability
All items on this web site are subject to availability, and may be discontinued without notice.Pricing
Prices are subject to change without notice.Typographical Errors
From time to time there may be information on mariedeanonline.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.Product Information
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. All product information provided on this site is subject to change without notice. While efforts have been made to make information on this site complete and accurate, errors and inaccuracies may occur.We welcome your questions, comments, and suggestions. To contact MARIE DEAN Hair & Body Care, please email us at customerservice@mariedeanonline.com.