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Returns & Refunds

We do not accept returns or make exchanges under any circumstances. No exceptions. All of our products are handcrafted and made-to-order and therefore, we do not accept returns, issue refunds or credits. We do not exchange our products or give refunds if a hair or body product scent* is not to your liking or if there are variations in color and texture. If you are unsure of a particular scent, please order the small size first before purchasing a large size. Packages returned to us will be discarded and cannot be returned to the customer. A refund will NOT be issued.

Hygienic concerns render us unable to resell returned merchandise. We have chosen to keep our pricing reasonable, include a free sample with every order, supply Goodie Bags and Samples Packs to test our hair and body products, and offer frequent sales and discounts to you so it doesn't take a large investment to try our products.

Our eGift Certificates are for FINAL SALE and are not eligible for refunds, returns or exchanges.

If you have any questions about your order, please contact us within 24 hours of receiving your order so we can provide you with the best customer service solution possible.

*If you are allergic to fragrances, have a super sensitivity sense of smell or develop reactions to certain scents and smells, we highly recommend you order an unscented version of a product. Bear in mind that when ordering unscented products -- what you smell is what is in the product. Unscented products are not returnable and are not refundable.

Kathy

Holland, PA

Yesterday, I did my hair differently. I had stopped diffusing and started sitting under a hard bonnet dryer because I thought the diffusing was causing frizz. Just for fun, I thought I'd try diffusing, since it had been a year. Yesterday was a cleansing day, I use a natural soap bar. Did my soap bar, rinse out and ACV rinse. Used the Coconut Lime Detangler and my homemade Flax Seed Gel in soaking wet hair. I "plopped" a few minutes while dressing, used a Curls Like Us Curl Cloth to scrunch out more water. Diffused upside down for a few minutes on high (far away from hair so it didn't move around.) I dried it about 80% of the way. When done, it looked like I had gotten another haircut! My curls were tightly formed with great volume and no frizz. If I needed second day hair, I could have it. But I can't wait to do my hair again this way using other products.

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Elizabeth

Bonaire, GA

I received my goody bag yesterday after seeing and hearing your products on FB. I immediately used the Coconut Vanilla Conditioner, left it in for 15 minutes and my hair felt AMAZING. I followed it up with the Aloe Leave-In and the Avacado and Murumuru Hair Butter and I have never had so many hair compliments since I've gone natural. My curl definition is incredible and those products are the only ones that have EVER kept my hair fully moisturized all day. You have a life long customer in me.

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Freda

I have been using Marie Dean products for over the last 8 months. They are staple products and have done wonders on my hair. I love the Seaweed & Rice Deep Conditioner and the Curly Styling Cream is Amazing. I have recently ordered the Coconut Detangler which came in my last order as a sample and sending samples with each order is a Great Treat and gives me a good way to try other products in the line - the smells in these products are delightful and there are choices for each item. So Happy/TY!!

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Lori

Memphis, TN

Souffles, Butters, Puddings and Creams...oh my!
I love each and every one of the products I have tried (and I have quite a few)!
All Marie Dean's items are scrumptiously smelling, super thick and creamy, wonderful to every sense of the body, mind and soul.
Hair is frizz free, soft holding curls, smelling wonderful! Body creams are luxurious and lovely on the skin!
My crazy curls and sensitive skin just love them all!

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Terri

Belleville, NJ

The Velvety Body Butter is the best body moisturizer EVER! It's just delectable - leaves my skin silky-smooth.

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Blenda

I have to say I am a FAN of Marie Dean products, ESPECIALLY the 3-in-1 Illipe Mango Condish! Lots of slip, softens my frizz prone, 3c-4a fine to medium strands and smells fantastic!

The other thing---the OUTSTANDING customer service. Adriene patiently answered my questions and sends great samples. If I could get a gel from her (hint, hint), I'd be golden!

Try her line..you won't be sorry!

Blen

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Kesi

Los Angeles, CA

I just wanted to say THANK YOU! I received a sample of your Mango
Cupuacu Hair & Body Butter at the LA NNHMD event and was so impressed that when
I got a second sample of your Argan Oil Hair Cream at an LA Curly Girls event I
rushed home to try it. My hair is in LOVE with these products. Even had
strangers asking me what I used on my hair!

Ladies, these moisturizers gave me so much moisture, definition AND flexible
hold. And the scents? Mercy! I can't sing their praises enough.

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Roz

Newburgh, NY

I have been using Marie Dean hair care products for over a year now. I decided to go from relaxed to natural hair in November of 2009 and had been searching for hair care products that would stimulate healthy hair and growth. I came across Marie Dean and the hair butters, conditioners, etc. These products have provided me with a healthy manageable head of hair. If you're looking for something that will not weigh your hair down and will stimulate growth, Marie Dean is your answer!

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Erica

Teaneck, NJ

I just love the hair and body products, I live in New Jersey where it gets very cold and my skin tends to get very dry. Using these products has done miracles to my skin and hair. I don't have to get pedicures as often as it soothes and smoothes my entire body, foot/heels. Using the hair products has also caused some hair growth. I give these products five stars as they are excellent and smell yummy.... Also I find these products are also unisex as my boyfriend uses the products as well.

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Saundra

Oakland, CA

I love the Curly Styling Cream. I have long thick, curly hair and my curls were defined, soft to the touch, moisturized and I had absolutely no frizz.

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